Roadblocks to Communication: Using Empathic Listening Lead-ins in HPC

In hospice palliative care we want to provide the dying person and their family lots of opportunities for conversations around death and dying. This podcast describes empathic listening lead-ins to use with patients and family to encourage conversation as well as strategies for “being” with the individual in the conversation.

Timeline

  • 0’00” Start
  • 0’07” Roadblocks to communication – remember to carry the awareness with us.
  • 0’36 ” Alternatives to roadblocks – empathic listening lead-ins.
  • 1’10” “Tell me more” “I wonder if…” “How is that for you?” “What does that mean for you?”
  • 2’02” Think about a time when you really wanted to understand someone?
  • 2’51” Be open, listen, hear, validate, and use those phrases to be present with the individual in the moment.
  • 3’37 Summary of roadblocks to communication.

More on this topic

Chapter 3, Integrating a Palliative Approach into Caregiving, Integrating a Palliative Approach: Essentials for Personal Support Workers,  Katherine Murray, 2014.

Chapter 3, Integrating a Palliative Approach into Caregiving, Integrating a Palliative Approach: Essentials for Nursing Assistants,  Katherine Murray, 2015.

Chapter 3, Preparing to Care, Essentials in Hospice and Palliative Care: A Practical Resource for Every Nurse, Katherine Murray, 2016

Credits
Written and recorded by Elizabeth Causton
All Rights Reserved Life and Death Matters 2017

Credits
Written and recorded by Elizabeth Causton
All Rights Reserved Life and Death Matters 2010