Roadblocks to Communication: Giving Reassurance

Giving reassurance is another roadblock that affects communication in hospice palliative care, as well as in everyday ordinary conversations. Do you or someone you know use reassurance in conversation? What happens to the communication when reassurance appears?

Timeline

  • 0’00” Start
  • 0’07 ” Roadblocks to communication -giving reassureance.
  • 1’21” How do I know this is the most appropriate response in this situation? Examples and effects of giving reassurance.
  • 3’36” A different way to respond.
  • 4’10” Symptoms e.g. pain, are subjective experiences and therefore we cannot know another person’s experience.
  • 5’30” Understanding the subjectivity – Example – The story of two woman and the broken ankle.
  • 7’30” What is reassuring about death?
  • 8’25” The story of the child’s fall.
  • 9’30” When we ignore a person’s pain by reassuring, we deny them the experience of their pain being seen, heard and validated.

More on this topic

Chapter 3, Integrating a Palliative Approach into Caregiving, Integrating a Palliative Approach: Essentials for Personal Support Workers,  Katherine Murray, 2014.

Chapter 3, Integrating a Palliative Approach into Caregiving, Integrating a Palliative Approach: Essentials for Nursing Assistants,  Katherine Murray, 2015.

Chapter 3, Preparing to Care, Essentials in Hospice and Palliative Care: A Practical Resource for Every Nurse, Katherine Murray, 2016

Credits
Written and recorded by Elizabeth Causton
All Rights Reserved Life and Death Matters 2017

Credits
Written and recorded by Elizabeth Causton
All Rights Reserved Life and Death Matters 2010