Frequently Asked Questions

Students

Can students request “Review” memberships?

REVIEW memberships are only available to Instructors whose college or facility evaluating the Life and Death Matters resources for their student resources and teaching.

We’re sorry, but REVIEW memberships are not available for students.

Can I share my membership with another person?

Memberships are not shareable between colleagues or students.

They are limited for use to one individual.

Can I download the video/podcast/online text?

The short answer is that none of the resources are downloadable or printable.

For copyright protection, they are specifically designed for online use only.

Is there a limit to the number of times I can watch/listen to a video/podcast?

You can listen/watch each resource as many times as you want. There are no limits on how many times a person views or listens to a specific digital resource.

You do whatever works for you to learn.

I received a membership code. How do I use it?

You can use the step-by-step instructions in the following document to create an account and activate your membership.

How to create an account and use a membership code

 

Troubleshooting

How do I login and access the online resources?

  1. Login to the website and click on My Account (A).
  2. Your digital resources will be displayed on your account page (B,C,D,E).
  3. Click on each item to open the link to the resource.

B,C,D and E show the links to digital resources

I can’t access my online resources

Two most common reasons people are not able to access their membership

Are you logged in to the website?

If you have created an account, and entered the membership code, you will then need to login to access resources.

Use the link “Login/Create Account” at the top right of the home page to access the login page.

 

Have you activated your membership?

If you have created an account, but do not see the membership resources on your account page, it may be that your membership has not been activated. To activate your membership, you will need to enter your membership code.

Instructions for entering a membership code AFTER creating your account

1. On the top right of the webpage, click the “Login/Create Account” link.

2. Enter your username and password in the space provided. You will be directed to the “My Account” page.

2. On the My Account page, click the link for “Enter Membership Code.” (As indicated by the red arrow in Figure 1)

Link to enter membership code

Figure 1

 

 

 

 

 

 

 

 

 

 

 

3. A new web page will open. Enter the membership code in the field provided (As indicated by the red arrow in Figure 2).

Remember to enter the membership code exactly as it is shown to you, including spaces.

Figure 2: Enter the membership code in the field indicated by the red arrow.

 

 

 

 

 

 

 

 

4. Click “Submit” to activate the membership.

5. YOU MAY STILL NEED TO LOGIN TO ACCESS RESOURCES. If the top right link is “Login/Create Account” then you need to login using that link. If the top right link is “My Account” you are already logged in. Click the “My Account” link to view links to accessing membership resources.

 

 

Troubleshoot Accessing Online Resources

Go through this checklist to troubleshoot why you may not be able to access online resources. Each item also has a separate FAQ that provides more information. These can be access from the main FAQ

  1. Have you created an  account with Life and Death Matters? If you do not have an account, you need to create one and activate a membership to see online resources.
  2. Have you used the Membership Code to activate your account? (students only) Enter the membership code using the link to Login on the top menu
  3. If you have an account, have you logged in to the website? Use the link to Login on the top menu
  4. When you login to My Account, do you see the links to the resources? If not links are visible, you have not activated a membership.
  5. Does your account say that it expires in 1970? In this case, you haven’t activated your membership yet.
  6. Are you logged in but cannot see the resources even though you have an active membership? Ensure that your browser is set to enable cookies. Or change browsers to determine if that makes a difference.

I am a student at college. Where would I get a membership code?

Students receive their Membership Code from their course instructor. You may need to bring your text, or text and workbook in to verify that you have purchased the set and qualify for the membership.

In some colleges, the Membership Codes will be distributed through the bookstore, where the text and workbook are sold.

If you are unable to find out who has the Membership Codes at your college, please contact us and we can help you to find them.

My account expires in 1970. What does this mean?

Is this what you see when you login?


This means that you have an account with Life and Death Matters but that you have not yet activated your membership using the Membership code. It may be that when you created your account, that you didn’t enter the Membership code at the same time.

That’s easy to fix though!

 

How to Fix Membership Activation

1. Login to your account page.

2. Enter the membership code in the space within the red box (shown below) on the “My Account” page.

3. Click “submit” (shown in red box below ) and your membership will be activated.

Instructors

Benefits of using online resources

A membership with Life and Death Matters opens you to easy-to-use flexible learning options. Whether you are a student in a program or already working in health care and looking for continuing education, a membership to the online resources will boost your learning. You can watch instructional videos, listen to podcasts, read the text and complete exercises in the workbooks – all online,and available from wherever you are.

Memberships to access the podcasts and videos are included as part of the resource packages, with each membership providing access to the relevant palliative and end-of-life care learning resources on the Life and Death Matters website.

Packages are organized specifically to meet the educational needs of each group of users – nurses, personal support workers/HCAs, nursing assistants, and Instructors.

For example, the PSW’s Essentials Package:

  • Hard copy text and workbook
  • 1-year unlimited membership access to:
    • Online text and workbook
    • Podcasts
    • Videos

In general:

  • Essentials Package includes: Hard copy text and workbook; online text, workbook, podcasts and videos.
  • Basic Package (where applicable) includes: Hard copy text; online text, podcasts and videos.
  • Online Package includes: applicable online text, workbooks, podcasts and videos
  • Individual book: Hard copy book
  • Instructor’s Package: Online text, workbook, videos, podcasts plus PowerPoint teaching presentations and an Instructors Guide (where available). Instructor’s Packages are provided when “Essentials” packages are purchased for students.

Take a moment to browse the different packages!

How do I qualify for an Instructor’s Membership?

These are the criteria to receive an Instructor’s membership:

  1. Instructor’s Memberships are available to anyone whose students are “using the Life and Death Matters resources.” For our purpose, “using the Life and Death Matters resources” means the college is purchasing the student’s Essential’s packages for students. This includes when the college bookstore purchases and resells resources  or when the resource price is included in the student’s course fees.
  2. Instructor memberships are available to verified Instructors. Because these are teaching resources, we also want to ensure that the Instructor resources are only provided to Instructors. For this reason, we require verification of Instructor status for each request for Instructor memberships. You can get ahead of this by forwarding this email to your work supervisor, and asking them to verify your Instructor status.

Please contact us if you have any questions.Nurse Instructor's Package

Can students request “Review” memberships?

REVIEW memberships are only available to Instructors whose college or facility evaluating the Life and Death Matters resources for their student resources and teaching.

We’re sorry, but REVIEW memberships are not available for students.

Top 4 Reasons for using Life and Death Matters Resources

This is a common question asked by college directors and Instructors. Why do students need these resources?

1. Because every student graduating in health care in the future will provide care for the chronically ill and dying.

Dying has changed. Increasing numbers of people will be living and dying with life-limiting illness in the next decades, due to the aging of the baby boomers. Second, these people are dying at an older age (living longer), and are living their last decade or so with multiple life-limiting illnesses. This means there will be more people declining and requiring care, over a longer period of time before dying. Specialists in hospice and palliative care cannot provide all the care. Instead, every person in health care will be needed to meet the care needs of people dying in the coming years, by integrating a palliative approach to care in their practice.

A scenario of care

A simple scenario is of a person who may need support in the home as they age. This would be provided by a PSW/HCA/NA with the assistance of a community nurse. As the person’s health declines, care hours will increase. If a person desires to stay at home, more care hours will be added. If a person moves to assisted living or residential care, they will be cared for by nurses and PSWs/HCAs/NAs at the facility.  The Quality End-of-Life Care Coalition of Canada reports that over the next 10 years professional education will be even more important to meet the caregiving needs of a systems-wide approach to hospice palliative and end-of-life care. Everyone one of these people living and dying with life-limiting illness will need support provided by PSWs/HCAs/NAs and nurses who have the skills and knowledge to integrate a palliative approach into care.

2. Because 80% of students reported keeping the text and using it in their practice.

In a recent survey*, 80% of PSW students indicated they were keeping the text, Integrating a Palliative Approach: Essentials for Personal Support Workers, and using in their practice. In an era when textbooks are resold as soon as exams are over, this is a resounding endorsement of this text by students! This is a resource they value.

3. Because 74% reported*, “I know how to support a person experiencing symptoms of life-limiting illness.”

These are the people that will be ready to meet the care needs of people dying in the coming years because they have learned how to integrate a palliative approach into care and support a person experiencing life-limiting illness.

4. Because communication skills, practical skills, ways of being and self-care are essential PSW/HCA and Nursing competencies.

75% reported*, “I strengthened my skills for communicating with people experiencing life-limiting illness and their family.”

75% reported*, “I learned practical skills, knowledge and ways of being that I will use in my practice.”

83% reported*, ” I learned why self-care is important and how to provide self-care.”

It’s clear that students need to the skills to provide care to people in an aging population. It’s also clear that the resource from Life and Death Matters do prepare students to provide care in the coming decades.

Over 150 colleges and organizations are currently using our materials.


* Survey was administered anonymously, and participation was anonymous.

Is there support for Instructors using your materials

YES! We are here to support you as the instructor.

Starting with ready-to-use PowerPoint Presentations and an Instructors Guide (PSW/NAs) to guide you through teaching this content effectively and efficiently.

Your Instructor’s Package provides you with the same access that students have, so you can see what they see.

Also on the Instructor’s Guide are suggested learning activities, discussion topics, and the alignment of topics with competencies.

 

Browse the FAQs to answer your questions.

Still need help? Then contact us!

Our staff is here ready to support you and answer questions about the resources. We also have experienced hospice palliative care nurses/nurse instructors who can assist with answering questions.

How do I purchase a membership?

Memberships are provided through resources packages available in Shop Canada and Shop USA.

Choose the resource package with the membership access that best suits your learning needs.

Resource packages are grouped by users – nurses, PSW/HCAs, NA’s and Instructors.

Visit the SHOP page for the resource package that will work best for you.

How do I access my Instructor’s Membership?

  1. Login to the website and click on My Account (A).
  2. Your digital resources will be displayed on your account page (B,C,D,E).
  3. Click on each item to open the link to the resource.

B,C,D and E show the links to digital resources

Where would I obtain/request Membership Codes for my students?

As the instructor, you can receive the Membership Codes directly by email. Ask the person who completes the ordering to add your email address to the order form field for “Instructor’s Email Address.”

Otherwise, the membership codes are sent to the email address of the person who places the order for the package resources. Depending on your facility, this may be a program director, a person in Purchasing, or an instructor in the program.

 

1. How does an Instructor obtain an Instructors Membership Package?

Instructors at colleges where students are using  Life and Death Matters resources are entitled [see note] to an Instructor’s Membership Package, to access the resources for teaching hospice and palliative care. This includes online text, workbook, podcasts, videos, PowerPoint Presentations, and an Instructor’s Guide (where available.)

Qualifying instructors please contact us directly to request an Instructor’s Membership. Click here

 

 

 

 

 

 

 

 

 

Note: Minimum purchase of 10 resource packages required for Instructor Membership

Can I share my membership with another person?

Memberships are not shareable between colleagues or students.

They are limited for use to one individual.

Can I download the video/podcast/online text?

The short answer is that none of the resources are downloadable or printable.

For copyright protection, they are specifically designed for online use only.

Is there a limit to the number of times I can watch/listen to a video/podcast?

You can listen/watch each resource as many times as you want. There are no limits on how many times a person views or listens to a specific digital resource.

You do whatever works for you to learn.

Online Learning

Upcoming Online Education Options

We are currently developing online courses for health care providers (HCPs) wanting to learn skills in providing palliative and end-of-life care, and integrating a palliative approach. These courses will be based on the PSW’s or nurse’s texts and workbooks, as well as the podcasts and videos.

We will notify you of the new courses through our emails. You can sign up for the email notification using this link Stay in touch!

Want to start learning immediately?

If you are interested in starting now, we recommend that you try the PSW Essentials Package or Nurse’s Essentials Package.

Now available as print/online packages as well as online only packages. 

Choose the resource package that will best fit your learning needs – and you can start immediately!

I hope we have assisted you to begin or expand your education in providing palliative care.

Orders/Purchasing

Top 4 Reasons for using Life and Death Matters Resources

This is a common question asked by college directors and Instructors. Why do students need these resources?

1. Because every student graduating in health care in the future will provide care for the chronically ill and dying.

Dying has changed. Increasing numbers of people will be living and dying with life-limiting illness in the next decades, due to the aging of the baby boomers. Second, these people are dying at an older age (living longer), and are living their last decade or so with multiple life-limiting illnesses. This means there will be more people declining and requiring care, over a longer period of time before dying. Specialists in hospice and palliative care cannot provide all the care. Instead, every person in health care will be needed to meet the care needs of people dying in the coming years, by integrating a palliative approach to care in their practice.

A scenario of care

A simple scenario is of a person who may need support in the home as they age. This would be provided by a PSW/HCA/NA with the assistance of a community nurse. As the person’s health declines, care hours will increase. If a person desires to stay at home, more care hours will be added. If a person moves to assisted living or residential care, they will be cared for by nurses and PSWs/HCAs/NAs at the facility.  The Quality End-of-Life Care Coalition of Canada reports that over the next 10 years professional education will be even more important to meet the caregiving needs of a systems-wide approach to hospice palliative and end-of-life care. Everyone one of these people living and dying with life-limiting illness will need support provided by PSWs/HCAs/NAs and nurses who have the skills and knowledge to integrate a palliative approach into care.

2. Because 80% of students reported keeping the text and using it in their practice.

In a recent survey*, 80% of PSW students indicated they were keeping the text, Integrating a Palliative Approach: Essentials for Personal Support Workers, and using in their practice. In an era when textbooks are resold as soon as exams are over, this is a resounding endorsement of this text by students! This is a resource they value.

3. Because 74% reported*, “I know how to support a person experiencing symptoms of life-limiting illness.”

These are the people that will be ready to meet the care needs of people dying in the coming years because they have learned how to integrate a palliative approach into care and support a person experiencing life-limiting illness.

4. Because communication skills, practical skills, ways of being and self-care are essential PSW/HCA and Nursing competencies.

75% reported*, “I strengthened my skills for communicating with people experiencing life-limiting illness and their family.”

75% reported*, “I learned practical skills, knowledge and ways of being that I will use in my practice.”

83% reported*, ” I learned why self-care is important and how to provide self-care.”

It’s clear that students need to the skills to provide care to people in an aging population. It’s also clear that the resource from Life and Death Matters do prepare students to provide care in the coming decades.

Over 150 colleges and organizations are currently using our materials.


* Survey was administered anonymously, and participation was anonymous.

Do I need a membership for accessing podcasts and videos?

Yes, access to any online resources requires a membership.

We offer a range of packages to suit the learning needs of students new to nursing and health care, as well as for individuals pursuing continuing education or participating in in-service education.

Select the online package that best meets your needs!

View Package Options

How do I purchase a membership?

Memberships are provided through resources packages available in Shop Canada and Shop USA.

Choose the resource package with the membership access that best suits your learning needs.

Resource packages are grouped by users – nurses, PSW/HCAs, NA’s and Instructors.

Visit the SHOP page for the resource package that will work best for you.

I am the purchaser for my college. What do I do with Membership Codes?

Instructions for College Purchasers: Distributing Membership Codes to Students

Student access to online resources (shown in red circle) that is included in the Essentials and Basic Packages, is managed through Membership Codes.

As the person placing the order, you will receive the Membership Codes by email. The following describes how to ensure Membership Codes are reach the students.

 

After Placing an Order

  1. Membership Codes are automatically sent to the email address of the person who places the order.
  2. Please forward Membership Codes to the Course Instructor(s) or Bookstore staff for distribution to students, when you receive the email containing Membership Codes.

Before Placing an Order

  1. Obtain email addresses for course instructors/bookstore staff before ordering
  2. Enter Instructor/Bookstore staff email addresses into the appropriate field on the order form.
    1. When prompted, choose whether to send Membership Codes to purchaser’s email, Instructor/ Bookstore emails, or both.

Instructions for College Purchasers

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