I can’t access my online resources

Two most common reasons people are not able to access their membership

Are you logged in to the website?

If you have created an account, and entered the membership code, you will then need to login to access resources.

Use the link “Login/Create Account” at the top right of the home page to access the login page.

 

Have you activated your membership?

If you have created an account, but do not see the membership resources on your account page, it may be that your membership has not been activated. To activate your membership, you will need to enter your membership code.

Instructions for entering a membership code AFTER creating your account

1. On the top right of the webpage, click the “Login/Create Account” link.

2. Enter your username and password in the space provided. You will be directed to the “My Account” page.

2. On the My Account page, click the link for “Enter Membership Code.” (As indicated by the red arrow in Figure 1)

Link to enter membership code

Figure 1

 

 

 

 

 

 

 

 

 

 

 

3. A new web page will open. Enter the membership code in the field provided (As indicated by the red arrow in Figure 2).

Remember to enter the membership code exactly as it is shown to you, including spaces.

Figure 2: Enter the membership code in the field indicated by the red arrow.

 

 

 

 

 

 

 

 

4. Click “Submit” to activate the membership.

5. YOU MAY STILL NEED TO LOGIN TO ACCESS RESOURCES. If the top right link is “Login/Create Account” then you need to login using that link. If the top right link is “My Account” you are already logged in. Click the “My Account” link to view links to accessing membership resources.

 

 

Troubleshoot Accessing Online Resources

Go through this checklist to troubleshoot why you may not be able to access online resources. Each item also has a separate FAQ that provides more information. These can be access from the main FAQ

  1. Have you created an  account with Life and Death Matters? If you do not have an account, you need to create one and activate a membership to see online resources.
  2. Have you used the Membership Code to activate your account? (students only) Enter the membership code using the link to Login on the top menu
  3. If you have an account, have you logged in to the website? Use the link to Login on the top menu
  4. When you login to My Account, do you see the links to the resources? If not links are visible, you have not activated a membership.
  5. Does your account say that it expires in 1970? In this case, you haven’t activated your membership yet.
  6. Are you logged in but cannot see the resources even though you have an active membership? Ensure that your browser is set to enable cookies. Or change browsers to determine if that makes a difference.

I am a student at college. Where would I get a membership code?

Students receive their Membership Code from their course instructor. You may need to bring your text, or text and workbook in to verify that you have purchased the set and qualify for the membership.

In some colleges, the Membership Codes will be distributed through the bookstore, where the text and workbook are sold.

If you are unable to find out who has the Membership Codes at your college, please contact us and we can help you to find them.